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| Report all utility damage |
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| Scraping or nicking buried electric conduit or a natural gas pipeline could be your first step to a safety disaster. Even if you don't see a crack or hear or smell escaping gas, stop work and immediately report the contact to Xcel Energy at the emergency number below to ensure the safety of your crew, yourself and the public. |
| If you do hear or smell leaking gas, clear the area and immediately call 911 to report the leak, as federal law requires. |
Order our FREE worker safety training kit on the Xcel Energy
e-SMARTworkers website. |
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| Why is reporting every incident so important? |
| Nicking a buried electric conduit can cause the cable insulation inside to degrade and eventually fail, resulting in power outages and electric shock injuries or deaths. |
| Even a minor scrape to the natural gas pipeline coating can cause deterioration over time. A pipeline that is pulled or bumped may break somewhere else, resulting in a leak that may go undetected. In these instances, the damage can lead to a natural gas fire or explosion that may injure or kill people and damage property. |
| It is equally important to report damaged tracer wire. If the tracer wire installed with plastic underground natural gas lines is broken or compromised during your excavation
and not repaired, future excavators and the public are endangered because the line can no longer be located. |
| If you suspect a natural gas leak |
| Remember the three Rs of natural gas safety: Recognize, React and Report. If you RECOGNIZE any signs of a gas leak, REACT immediately by warning others and leaving the area. When you are in a safe place, REPORT the leak by immediately calling 911 and Xcel Energy at 800-895-1999 for electrical emergencies or 800-895-2999 for natural gas emergencies. In Colorado or Texas only, call 800-698-7811 for gas transmission pipeline emergencies. |
| Would you like to know more? |
| Additional overhead and digging guidelines, emergency procedures, case studies, instructional videos and training tools can all be found, at no charge to you, on Xcel Energy’s e-SMARTworkers website. |
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| To reach your state’s underground utility locate service/one-call center, call 811 or visit their online site by clicking on your state’s name below. |
| The required “business day” wait time for each state is as follows (excludes weekends and legal holidays): |
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| In case of emergency, call 911 and Xcel Energy: |
| Electrical Emergencies: 800-895-1999 |
| Natural Gas Emergencies: 800-895-2999 |
| CO and TX only: Gas Transmission Pipeline |
| Emergencies: 800-698-7811 |
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