Xcel Energy Tips of the Trade
Basic Facts About Electricity
Call 811 Before You Dig

To reach your state’s underground utility service/one-call center, call 811.

The required "business day" (excludes weekends and holidays) wait time for each state is as follows:

• Colorado: 3 days
• Michigan: 3 days
• Minnesota: 2 days
• New Mexico: 2 days
• North Dakota: 2 days
• South Dakota: 2 days
• Texas: 2 days
• Wisconsin: 3 days

In Case of Emergency call 911 and Xcel Energy:

• Electric emergencies:
• Natural gas
• Colorado (PSCo) only:
   Gas Transmission
   Pipeline Emergencies:





Circuits and Conductors
Electricity travels in closed circuits, usually through a conductor. A conductor is a substance with little resistance to the flow of energy. Metal equipment, roofs, steps on a ladder, and even your body are potential conductors.

How Do You Get Shocked?
Electrical shock occurs when a person’s body contacts an electrical circuit and provides a path for electricity to leave the circuit and travel to the ground. On the job site, this can happen when:

  • You contact one wire of an energized circuit and the ground at the same time.
    • Example: While standing on the ground you make contact with a low-hanging energized power line. Or, while working on a lift that is not insulated, you contact an energized power line with your body or a tool you’re holding.
  • You touch equipment that’s in contact with an energized wire while you’re also in contact with the ground.
    • Example: While you are standing on the ground and guiding an uninsulated load, the equipment carrying the load contacts an energized power line.

What Happens When You Get Shocked?
Lower voltages (and lower amperages) can cause muscle spasms that inhibit your ability to ‘let go’ of the object you’re touching that’s completing the circuit. The degree of injury increases with every second your body is conducting electricity.

Higher voltages (and higher amperages) can throw you clear, interrupting the circuit, but, injury or death can still result from the electrical shock or fall.

There is a risk of serious injury or death anytime you come into contact with an energized circuit, whether low or high voltage.

Aren’t Power Lines Insulated?
Some power lines may look insulated, but the coating that covers them is meant to protect the line from the elements—it does not protect people from electrical contact. That’s why it’s so important to stay away from power lines and other energized conductors.

Would You Like To Know More?
Additional overhead and digging guidelines, case studies, instructional videos, and training tools can all be found, at no charge to you, on Xcel Energy’s e-SMARTworkers website.

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